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Subway & the Deli Steak
By Loco | August 26, 2008
So the other day I went to the Subway drivethru to get a couple of sandwiches. A 6″ turkey for myself and a deli for the wife, this time she saw steak on the menu and decided to try that. I place my order and drive up to pay, the total was about $2 more than I thought it should be so I asked why. The conversation went something like this:
:That’ll be $9 something please.
:Why so expensive? Isn’t the steak only $3.19?
:We don’t have a deli steak so I had to charge you for a 6″ steak.
:But your sign says a deli is $3.19
:Oh, that’s a deli steak and egg, you asked for a steak so it’s the price of a 6″.
:Well how about you sell me a deli steak and egg without the egg.
:Oh… uhmm… sure, that’ll be $6 something please.
This happened 3 times before I smartened up and started ordering a steak and egg without the egg, which for some reason they get a kick out of.
Topics: Customer Service, Restaurants, Retail |